SERVICE AGREEMENT 

These Client Service Agreement & Terms and Conditions ("Agreement"), together with any estimate, proposal, quote, work order, invoice, booking confirmation, email, text message, or other written communication relating to your project ("Work Order"), constitute the entire agreement between BoldAction Group LLC, doing business as Organize My Place ("Organize My Place", "OMP", "Company", "we", "our", or "us") and the individual, business, estate, trust, property owner, tenant, or authorized representative engaging our services ("Client", "Customer", "you", or "your"). By accepting an estimate, paying a deposit, scheduling an appointment, authorizing work to commence, or otherwise engaging Organize My Place's services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. Our goal is to provide compassionate, professional, and highly personalized organizing and household management services while ensuring clear expectations for both our clients and our team.

Services

Organize My Place provides professional organizing, decluttering, severe decluttering and hoarding support, packing and unpacking, move management, household management, personal assistant services, business administration, office and digital organization, senior move management, donation coordination, product sourcing, styling, and related home management services throughout the San Francisco Bay Area. Every project is tailored to each Client's unique goals, lifestyle, home, and budget.

The exact scope of work will be outlined in the applicable Work Order. Additional services requested during the project may be accommodated where practical and will be billed at Organize My Place's current rates.

Estimates

All estimates are provided in good faith based upon the information supplied by the Client before the appointment.

Because every property, household, and organizing project is unique, estimates are intended as a guide only and are not fixed-price quotations unless expressly stated in writing. Any estimate of hours required is provided for planning purposes only and does not constitute a guarantee that services will be completed within the estimated timeframe

Final invoices may differ from the estimate due to factors including, but not limited to:

• additional labour required;
• increased project complexity;
• severe clutter or hoarding conditions;
• additional packing or unpacking;
• client-requested scope changes;
• additional hauling or disposal;
• travel outside our standard service area;
• product sourcing or installation;
• waiting time or delayed decision-making by the Client; or
• other unforeseen circumstances identified during the project.

Any significant changes affecting pricing will be discussed with the Client before additional work proceeds whenever reasonably possible.

Booking & Deposits

Appointments are reserved once the required deposit has been received.

Deposits secure your scheduled appointment and reserve dedicated crew members specifically for your project.

Unless otherwise agreed in writing:

• Deposits are credited toward your final invoice.
• Deposits become non-refundable within forty-eight (48) hours of the scheduled appointment.
• Larger or multi-day projects may require an increased deposit.

Organize My Place reserves the right to decline or reschedule appointments where deposits have not been received.

Payment

Unless otherwise agreed in writing, payment is due at the completion of each service day.

For multi-day projects, payment is due at the conclusion of each day's services. Final invoices for single-day projects are payable immediately upon completion of the appointment.

We currently accept payment by: Zelle, Cash, Check

Invoices not paid when due shall be considered overdue.

Organize My Place reserves the right to suspend future appointments, withhold future scheduling, or discontinue services until outstanding balances have been paid in full.

Late Payments, Collections & Returned Payments

Invoices not paid by the due date may accrue interest at the rate of 1.5% per month (18% per annum), or the maximum rate permitted by California law, whichever is less.

Accounts remaining unpaid for more than thirty (30) days may be referred to a third-party collections agency or legal counsel without further notice.

The Client agrees to reimburse BoldAction Group LLC dba Organize My Place for all reasonable costs incurred in recovering unpaid balances, including, where permitted by law:

• collection agency fees (including fees of up to 50% of the outstanding balance where applicable);
• attorney's fees;
• court costs;
• filing fees;
• interest;
• and any other reasonable collection expenses.

Returned checks or declined payments may incur a $35 Returned Payment Fee, together with any bank charges incurred by Organize My Place.

Cancellations & Rescheduling

When your appointment is booked, dedicated crew members and scheduling time are reserved exclusively for your project.

We kindly request a minimum of forty-eight (48) hours' notice for any cancellation or rescheduling request.

Unless otherwise agreed in writing:

• Cancellations made more than 48 hours before the appointment will not incur a cancellation fee.
• Deposits become non-refundable within 48 hours of the scheduled appointment.
• Same-day cancellations, no-shows, or situations where our crew cannot access the property may be charged up to the full scheduled labour amount.

Rescheduling requests are always welcome and will be accommodated where scheduling permits.

Minimum Service

Unless otherwise agreed in writing, our minimum booking is four (4) hours. Billable time includes all services performed during your appointment. Time begins at the scheduled appointment start time and concludes once the day's services have been completed.

Client Responsibilities

To help ensure an efficient, safe, and successful project, the Client agrees to:

• provide safe and reasonable access to the property;
• ensure utilities are operational where reasonably required;
• provide accurate information regarding the project scope;
• disclose any known hazards, fragile items, medical concerns, pest infestations, mould, biohazards, structural concerns, or environmental conditions that may impact the safety of our team;
• identify any confidential, sentimental, irreplaceable, or high-value items before work begins;
• provide parking instructions, gate codes, building access information, elevator reservations, or loading dock requirements where applicable;
• ensure an adult decision-maker is available throughout the appointment, either in person or by telephone;
• secure pets where appropriate for the safety of both the animals and our team.

If Organize My Place is unable to obtain timely decisions from the Client during the appointment, our team may:

• temporarily pause work;
• continue working in another area of the property; or
• make reasonable decisions based upon the Client's previous instructions.

Time spent waiting for access, instructions, approvals, or client decisions remains billable.

Right to Refuse or Suspend Service

Organize My Place reserves the right to refuse, suspend or terminate services where:

• unsafe working conditions exist;
• abusive or threatening behaviour occurs;
• illegal activity is observed;
• hazardous materials are present;
• payment obligations are not met; or
• continuing work would place our team or the Client at unreasonable risk.

Any labour, travel, materials or other costs incurred prior to suspension remain payable.

Severe Clutter, Chronic Disorganization & Hoarding Projects

Organize My Place has extensive experience in supporting busy families, seniors, individuals with ADHD and other forms of neurodivergence, clients experiencing chronic disorganization, and those living with severe clutter or hoarding conditions.

These projects frequently require:

• additional planning;
• enhanced health and safety procedures;
• personal protective equipment (PPE);
• slower workflows;
• increased emotional support;
• additional administrative coordination; and
• extended sorting and decision-making.

For qualifying projects, Organize My Place reserves the right to apply a 20% Severe Clutter & Hoarding Service Surcharge.

Any applicable surcharge will always be discussed with and approved by the Client prior to commencement of work.

Travel, Parking & Property Access

Organize My Place proudly serves clients throughout the San Francisco Bay Area.

Projects outside our standard service area may incur additional travel charges, including travel time, bridge tolls, parking fees, permit costs, valet charges, overnight accommodation (where applicable), or other reasonable travel-related expenses. Any anticipated travel fees will be disclosed before booking whenever reasonably possible.

Clients are responsible for providing safe and legal access to the property, including any required gate codes, building access instructions, elevator reservations, loading dock bookings, or parking permits.

Where free legal parking is unavailable, applicable parking fees or permits will be added to the final invoice.

If our team experiences delays due to restricted property access, unavailable parking, locked premises, elevators, loading docks, or waiting for the Client or third parties, such waiting time shall remain billable at our standard hourly rate.

Supplies & Product Sourcing

To help every project run efficiently, Organize My Place provides a range of professional organizing equipment, including, where appropriate:

• labels and markers;
• step ladders;
• sorting tables;
• basic cleaning wipes;
• gloves and personal protective equipment (PPE);
• basic organizing tools; and
• vehicle space for approved donation items.

Clients are responsible for providing any preferred storage containers, garbage bags, packing materials, moving boxes, specialty products, or other supplies unless otherwise agreed.

If requested, Organize My Place is happy to recommend, source, purchase, or install organizing products on the Client's behalf.

Products are billed at cost.

A Product Sourcing & Curation Fee may apply to cover the administrative time associated with researching products, comparing options, shopping, coordinating purchases, exchanges, returns, and installation planning. Any applicable sourcing fee will be communicated to the Client prior to purchase. All products will be discussed and approved before purchase.

Donations, Selling Items & Disposal

At the Client's request, Organize My Place is pleased to assist with preparing items to be kept, donated to a registered charity, gifted to a family or individual in need, sold, recycled, or responsibly disposed of. Whenever practical, we strive to give quality items a second life before considering disposal, while always respecting the Client's wishes.

Where donation items reasonably fit within our vehicle, we may transport them to a local charitable organization for our standard Donation Removal Fee. Where available, donation receipts will be provided for tax purposes; however, Organize My Place cannot guarantee that receiving organizations will issue receipts.

For larger quantities, oversized furniture, excessive waste, or projects requiring trailers, dump runs, or third-party hauling services, additional labour, transportation, disposal, and landfill fees may apply.

During multi-day organizing projects, we may also assist the Client in preparing and listing selected higher-value items for resale through online marketplaces. Organize My Place does not guarantee the sale price, timing, or successful sale of any item.

While we make every reasonable effort to donate, gift, recycle, or responsibly dispose of unwanted items, Organize My Place cannot guarantee that every item will be accepted by a charitable organization or rehomed, as acceptance policies and demand vary between organizations and recipients.

Hazardous Materials

For the safety of our team, our clients, and the community, Organize My Place does not handle or transport hazardous or prohibited materials.

Prohibited materials include, but are not limited to:

• firearms or ammunition;
• explosives;
• gasoline, propane or other flammable fuels;
• hazardous chemicals;
• asbestos-containing materials;
• biohazards or medical waste;
• illegal substances;
• toxic or regulated waste; and
• any material prohibited under applicable federal, state, or local law.

Clients are responsible for informing Organize My Place if any hazardous materials are present at the property.

Should prohibited materials be discovered during the project, Organize My Place reserves the right to suspend work until the materials have been safely removed by an appropriately licensed professional.

Any delays resulting from hazardous materials shall remain billable.

Personal Property & Client Authorization

The Client represents and warrants that they are the lawful owner of, or otherwise have the legal authority to make decisions regarding, all property that Organize My Place is instructed to organize, relocate, donate, recycle, sell, discard, or otherwise handle.

Any items placed by the Client, or designated by the Client, within donation, recycling, sale, or disposal areas shall be deemed authorized for removal.

Clients are strongly encouraged to remove or clearly identify any sentimental, confidential, irreplaceable, or high-value items prior to the commencement of services.

While our team exercises the utmost care and makes every reasonable effort to identify and set aside valuables such as jewellery, cash, passports, personal identification, legal documents, photographs, heirlooms, and other important belongings encountered during the organizing process, projects involving significant clutter, chronic disorganization, packing and unpacking, move management, or hoarding conditions may contain hidden or concealed items that are not readily visible.

For this reason, Organize My Place cannot guarantee that every valuable or sentimental item will be identified during the course of the project. Clients are encouraged to conduct a final review of any items designated for donation, sale, recycling, or disposal before they leave the property.

Household Safety

Our team is committed to maintaining a safe working environment for everyone involved.

Clients agree to maintain reasonably safe conditions throughout the appointment, including securing pets where appropriate and advising us of any known hazards within the property.

Media Release/ Photos & Videos

By engaging the services of BoldAction Group LLC dba Organize My Place, the Client acknowledges and agrees that Organize My Place may capture photographs and/or video recordings before, during, and after the performance of services for internal documentation, project planning, quality assurance, staff training, and marketing purposes.

Organize My Place agrees that:

• Organize My Place will take reasonable steps to ensure that no personally identifiable information, including names, addresses, family photographs, financial information, confidential documents, license plates, or other sensitive materials, will be intentionally published or shared.
• Any photographs or videos used publicly, including on our website, social media platforms, advertising, presentations, or other promotional materials, will not intentionally reveal the identity of the Client or disclose confidential or private information.
• All media intended for public use will be reviewed and edited where necessary to remove or obscure identifying details.

Client Opt-Out

Clients may request, at any time before or during the appointment, that no photographs or videos be taken, or that any media captured be used solely for internal documentation and not for marketing purposes.

Organize My Place will fully respect all reasonable opt-out requests.

Sensitive Projects & Client Privacy

We understand that many organizing projects—including estate transitions, downsizing, severe clutter or hoarding situations, family changes, relocations, and other personal circumstances—may involve highly sensitive environments.

Our team exercises professionalism, discretion, compassion, and respect at all times. We will never intentionally capture or publish content that could reasonably be considered invasive, exploitative, embarrassing, or disrespectful to our clients or their families.

Results Disclaimer

Every organizing system, workflow, household management solution, and storage recommendation developed by Organize My Place is customized to the Client's individual lifestyle, routines, preferences, and goals.

While we strive to create beautiful, practical, and sustainable systems, long-term success depends upon ongoing maintenance, household habits, participation by the Client, and factors beyond our control.

Accordingly, Organize My Place cannot guarantee specific organizational outcomes or the continued maintenance of any system after the completion of services. Organize My Place does not guarantee increased property value, productivity, emotional well-being, or any specific financial or lifestyle outcome.

Limitation of Liability

Organize My Place is committed to treating every home, business, and personal belonging with the utmost care, professionalism, and respect.

Except in cases of Organize My Place's gross negligence or willful misconduct, neither BoldAction Group LLC dba Organize My Place, nor its owners, employees, contractors, subcontractors, or agents shall be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the services provided under this Agreement.

To the fullest extent permitted by law, Organize My Place's total liability for any claim shall be limited to the actual cost of repairing or replacing the damaged property, and shall never exceed the total amount paid by the Client for the services giving rise to the claim.

Organize My Place shall not be responsible for:

• pre-existing damage or defects;
• manufacturer defects or product failures;
• normal wear and tear;
• hidden structural, plumbing, electrical, cabinetry, flooring, or building defects;
• deterioration resulting from age or condition;
• damage resulting from moving furniture or belongings through confined spaces where reasonable care has been exercised;
• decisions made by the Client regarding items to be kept, donated, recycled, sold, relocated, or discarded;
• loss of value of donated, discarded, recycled, or sold items approved by the Client; or
• delays or damages caused by third-party contractors, movers, delivery companies, or vendors.

Clients are encouraged to maintain appropriate homeowner's or renter's insurance covering their personal property. Clients are encouraged to notify Organize My Place immediately if they believe damage has occurred so that it may be investigated promptly.

Indemnification

The Client agrees to indemnify, defend, and hold harmless BoldAction Group LLC dba Organize My Place, its owners, officers, employees, contractors, subcontractors, successors, assigns, and agents from and against any claims, demands, liabilities, damages, losses, judgments, penalties, costs, or expenses (including reasonable attorney's fees and court costs) arising out of or relating to:

• the Client's breach of this Agreement;
• inaccurate or incomplete information provided by the Client;
• unsafe conditions existing at the property;
• the Client's instructions regarding the relocation, donation, sale, recycling, disposal, or handling of personal property;
• injuries to third parties resulting from conditions existing at the property that were not created by Organize My Place; or
• any claim by another person alleging ownership of property the Client instructed Organize My Place to organize, relocate, donate, sell, recycle, or dispose of.

This indemnification shall not apply to claims arising solely from the gross negligence or willful misconduct of Organize My Place.

Privacy

Organize My Place respects the privacy and confidentiality of every Client.

Any personal information collected during the course of providing our services will be used solely for scheduling, communication, invoicing, service delivery, and improving our business operations. We do not sell or knowingly share personal information with third parties except where necessary to provide our services, comply with legal obligations, recover unpaid accounts, or with the Client's consent.

Please refer to our Privacy Policy for additional information regarding how your personal information is collected, used, and protected.

Confidentiality

Organize My Place recognizes that, in the course of providing our services, we may become aware of confidential, personal, financial, medical, household, or business information belonging to our Clients.

We are committed to maintaining the highest standards of professionalism and discretion. Except where required by law or authorized by the Client, Organize My Place will not intentionally disclose, share, copy, distribute, or use confidential information obtained during the course of providing services.

This includes, but is not limited to:

• personal information;
• financial records;
• passwords or security information;
• business information;
• family matters;
• medical information observed during services;
• confidential documents; and
• photographs or information relating to the Client's home or possessions.

This obligation shall survive the completion of our services.

Independent Contractor Relationship

Organize My Place provides services as an independent contractor.

Nothing contained within this Agreement shall be interpreted as creating an employer-employee relationship, partnership, joint venture, agency, or fiduciary relationship between the Client and BoldAction Group LLC dba Organize My Place, its employees, subcontractors, or agents.

Organize My Place shall remain solely responsible for the supervision, scheduling, compensation, insurance, licensing, taxes, and management of its employees and contractors.

Dispute Resolution

Organize My Place values long-term relationships with our Clients and is committed to resolving concerns fairly and professionally.

Before commencing legal proceedings, both parties agree to make a good-faith effort to resolve any dispute through direct communication.

If a dispute cannot be resolved through good-faith discussions, the parties agree to first attempt resolution through mediation conducted in the State of California before commencing litigation, except where immediate legal relief is necessary to protect either party's legal rights.

Each party shall bear its own legal costs unless otherwise determined by law or awarded by the court.

Force Majeure

Organize My Place shall not be liable for any delay, interruption, cancellation, or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control. Such circumstances include, but are not limited to:

• severe weather;
• natural disasters;
• earthquakes;
• flooding;
• wildfire;
• government orders;
• public health emergencies;
• labour shortages or strikes;
• transportation disruptions;
• utility outages;
• acts of terrorism;
• civil unrest; or
• any other event beyond the reasonable control of Organize My Place.

Where practical, we will make reasonable efforts to reschedule affected appointments.

Governing Law, Jurisdiction & Waiver of Jury Trial

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Any dispute arising from or relating to this Agreement shall be brought exclusively in a court of competent jurisdiction located within the State of California.

To the fullest extent permitted by law, both the Client and Organize My Place knowingly and voluntarily waive their right to a trial by jury in any legal action arising out of or relating to this Agreement.

Nothing contained herein shall prevent either party from enforcing a judgment in any other jurisdiction where permitted by law.

Non-Waiver

The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision.

Any waiver shall be effective only if made in writing and signed by the party granting the waiver.

No delay or omission in exercising any right or remedy shall impair that right or remedy.

Severability

If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

Entire Agreement

This Agreement, together with any estimate, proposal, quotation, work order, invoice, booking confirmation,electronic communications, text message, or written amendment issued by BoldAction Group LLC dba Organize My Place, constitutes the entire agreement between the parties concerning the services provided.

This Agreement supersedes all prior verbal discussions, negotiations, understandings, or written agreements relating to the same services. No amendment or modification shall be binding unless made in writing and agreed to by both parties.

Electronic Communications

The Client agrees that estimates, approvals, scheduling confirmations, invoices and other communications may be provided electronically via email, text message or other agreed communication methods and shall have the same effect as written communications.

Acceptance of Terms

By accepting an estimate, paying a deposit, scheduling an appointment, authorizing work to commence, or otherwise engaging the services of Organize My Place, the Client acknowledges that they have read, understood, and agree to be legally bound by these Client Service Agreement & Terms and Conditions.